BNP Paribas the omnichannel consumer experience

Connected Consumer :Imagine if your customers had a seamless experience doing business with your bank anywhere and anytime, enabling them to obtain comprehensive services, without escalating costs.

BNP Paribas is embrassing the omnichannel and reinvent their agency. Morphosis has been appointed by Co-Station for BNP Paribas to do conference on the omnichannel; help people in the bank agency to undertsand what omnichannel is, avoid change resistance, and by examples let them enjoy the omnichannel like their customers are enjoying it and at the end of the day like they enjoy it as consumers.
Conference
Client
BNPParibas (via Co-Station)
MiSSION
Change management, People, Offline training
Year
2018 - 2019
COUNTRY
Belgium